Return Policy for ToolsGhor.com
At ToolsGhor.com, customer satisfaction is our top priority.
If you are not completely satisfied with your purchase, we’re here to help. Please review our return policy below to understand the conditions and procedures for returning products.
1. Eligibility for Returns
Items can be returned within 7 days of the original purchase date.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Certain items, such as custom-made or special-order products, are not eligible for returns. Please refer to the product description for more details on return eligibility.
2. Non-Returnable Items
Gift cards
Items marked as Discount sale
3. Return Process
To initiate a return, please follow these steps:
Contact Us: Email our customer service team at [support@toolsghor.com] with your order number and the reason for the return.
Receive Return Authorization: Once your return is approved, we will provide you with a Return Merchandise Authorization (RMA) number and return shipping instructions.
Ship the Item: Pack the item securely and include the RMA number. Ship the package using a trackable shipping method to ensure safe delivery.
4. Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund.
If your return is approved, we will initiate a refund to your original method of payment.
The refund amount will be processed within 7-10 business days, depending on your payment provider’s policies.
5. Exchanges
If you received a defective or damaged item and need an exchange, please contact us within 7 days of receiving the item. We will provide instructions on how to return the defective product and send you a replacement.
6. Return Shipping Costs
Customers are responsible for paying return shipping costs, except in cases where the item was damaged or defective upon arrival.
Shipping costs are non-refundable.